We all subscribe to various services that many will now find it difficult to continue with, such a health club, cable, extra data, monthly box deliveries of things like steaks or seafood, children’s or pets’ toys or clothing, and much more.
I subscribe to Adobe Creative Cloud which provides Photoshop, Adobe Acrobat Pro and more, but in a bind, because there are free alternatives — perhaps not as good but that can get the job done — I decided to check Adobe off my list. But I thought beforehand to contact them first as I continually receive “special offers” from Adobe that only apply to their NEW subscribers, leaving loyal years-long subscribers like me with no special pricing or rewards. Surprise: Adobe gave me the next 3 months for free, a savings of US$165.
Contact customer service on their website, or over the phone. Following are my suggestions for dealing with such companies and providers:
— Be polite. Stay calm. Choose your words carefully. Don’t criticize the company, but rather stress your financial situation.
— If you’ve always or “mostly” paid your bill on time in the past, stress this crucial point. If not, don’t mention it.
— Stress the loyalty angle - especially if there are competing companies offering the same or similar services. “I’ve been a loyal customer of yours for XX years…”
— Be forthright about your current economic situation, stressing that you can no longer afford the current price of the service.
— If you know this service offers a reduced rate for new subscribers, as Spectrum, Adobe and many others do, ask for that same introductory rate, or other accommodation. “If you can afford to give a reduced rate to new customers for an entire year, I’d like you to consider accommodating your loyal customers in the same way who now find themselves in a real financial bind.”
Good luck!
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