...gym owners who themselves do not work out. Over the years, the worst gyms I have ever been to, or worse, been a member of, were those whose owners had no interest. No interest in fitness, no interest in listening to their customers, and worst of all, no interest in keeping their gyms in working order or providing a safe and healthful environment.
They are oblivious to the malfunctioning equipment that members could hurt themselves on, and thereby end up quitting... another customer lost. Owners spend money trying to win a new customer, then do everything they can to drive him/her away. They are immune to complaints or suggestions that they fix things, or even take offense, yet they spend their spare time complaining how bad business is.
The gym isn't just a place to work out. It's a refuge from the outside world. Loud music, blaring competing TVs, equipment scattered all over the floor, dirty bathrooms...too many people have left all this behind at home. They don't want to pay good money to deal with these kinds of annoyances, distractions and disrespect in addition to trying to get through a challenging workout.
A lot of people tell me they have a hard time getting themselves to the gym. Is it any wonder?